ombudsman
ombudsman (om-b[schwa]dz-m[schwa]n). 1. An official appointed to receive, investigate, and report on private citizens’ complaints about the government. 2. A similar appointee in a nongovernmental organization (such as a company or university). — Often shortened to ombuds. “An ombudsman serves as an alternative to the adversary system for resolving disputes, especially between citizens and government […]